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Casona Cicero — historic event venue in Mérida, Yucatán
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Refund policy

When you get a refund

  • If the event is cancelled: full refund.
  • If the date changes: you choose between using your ticket on the new date or a full refund.
  • If what was announced changes significantly (the venue, or a main part of the program is cancelled): you choose between keeping your ticket or a full refund.
  • If you cancel your purchase within 5 business days, as long as the event is more than 10 business days away: full refund. After that window, purchases can't be cancelled.
  • If you paid at OXXO after your hold expired and there was no space left: full refund.

When there's no refund

Outside the cases above, tickets are not refundable. For example, if you can't attend, arrive late, are refused entry for the safety reasons in the terms of purchase, or can't prove your age on a day announced as adults only. You can give your ticket away.

How the money is returned

  • If you paid by card, the refund goes back to the same card. We issue it within 10 business days of the cancellation or change being announced, or of your request. Your bank may take a few more days to show it.
  • If you paid at OXXO through Stripe, OXXO doesn't allow refunds to the same method, so we transfer the money to a bank account in your name. We'll email you, from your purchase address, asking for your order number, the account holder's name, the bank and the 18-digit CLABE. We use that data only to make the transfer. Same timeframe, counted from when you send us the details.
  • If you paid with Mercado Pago, Mercado Pago issues the refund to the same method or to your Mercado Pago account, depending on how you paid.
  • We don't charge service fees, so the refund is for the full amount you paid.

How to request it

Write to info@casonacicero.com from your purchase email address, with your order number. If the event is cancelled or rescheduled, we'll email you with the options.

Once refunded

The tickets in that order are voided and their QR codes stop working. If you open a dispute with your bank over the same charge, the tickets are also voided while it's resolved.

This policy is part of the terms of purchase.

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